HUBUNGAN PEMANFAATAN MOBILE JAMINAN KESEHATAN NASIONAL (JKN) DENGAN KEPUASAN MASYARAKAT DI DESA CIMAHI KECAMATAN BANGUN PURBA TAHUN 2026

The results showed that the majority of respondents had a low level of Mobile JKN utilization (41.4%), while most respondents reported being dissatisfied with the services (60.0%). The Chi-Square test revealed a p-value of 0.000 (p < 0.05), indicating a statistically significant relationship between the utilization of the Mobile JKN application and community satisfaction. In conclusion, the utilization of the Mobile JKN application is significantly associated with community satisfaction. Therefore, BPJS Kesehatan is expected to strengthen public education, socialization, and assistance regarding the use of Mobile JKN so that the application can be utilized optimally and improve community satisfaction with JKN services.